Join now for Free!  Limited time offer.

   +254 701 228 000   Customer Support

FAQ

Answers to all your questions in one place

Whether you’re a hospital, individual, healthcare professional, or merchant—here’s everything you need to know about how OnLocum works, how we ensure trust, and how you can get started.
Find professionals
Work a shift now

Free to join. No credit card required.

General Questions

What is OnLocum and how does it work?
OnLocum is a healthcare staffing platform that connects healthcare facilities and individuals with qualified, flexible healthcare professionals. Facilities post shifts or care needs, and verified providers apply to deliver care on-demand.
Who can use OnLocum?

OnLocum is built for hospitals, clinics, pharmacies, home-based care clients, and healthcare professionals. Whether you need staff coverage or want to offer your skills, OnLocum makes the process easy and transparent.

Is OnLocum available across Kenya?
Yes! We are expanding rapidly across urban, peri-urban, and rural areas. You can check availability in your region by signing up or contacting our support team.
How does OnLocum ensure quality and safety?

Every healthcare professional on our platform goes through a thorough vetting and credentialing process. Facilities and individuals can also view provider ratings, reviews, and trust signals before confirming bookings.

Is there a mobile app for OnLocum?
Yes! We have separate apps for users, providers, and merchants—available on Android (iOS coming soon). Each app is tailored to your needs, whether you’re booking care, accepting shifts, or fulfilling medical deliveries.

👩‍⚕️ For Hospitals & Employers

How does OnLocum vet healthcare professionals?
We conduct a multi-step verification process, including document checks, background screening, and continuous reputation score monitoring. You’ll always know who you’re hiring.
Can I choose who to work with?
Yes. You can post shifts and select professionals based on experience, ratings, availability, and more. Elite-tier employers get priority access to top-rated providers.
What if a provider cancels last-minute?
We have backup coverage tools and a pool of standby professionals. Our system alerts you in real-time and suggests immediate replacements based on your preferences.
How does pricing work?

You can opt for a Basic, Verified, or Premium subscription based on your needs. Premium members enjoy top-tier matches and faster response times.

Who is liable if something goes wrong?

OnLocum provides incident reporting, dispute resolution, and secure payment holding until services are confirmed. Our platform holds both parties accountable through trust & reputation mechanisms.

🏠 For Individuals (Patients & Families)

What kind of home-based care can I get?
You can book qualified nurses, therapists, caregivers, and doctors for services like wound care, post-surgical support, palliative care, physiotherapy, and more.
Are the healthcare professionals qualified?
Yes. All providers go through strict vetting. You’ll be able to view their ratings, past reviews, and qualifications before booking.
How do I book a home-based visit?
Download the OnLocum app or sign up online, choose the care you need, select a provider, and book. It’s that easy.
Can I get care in rural or remote areas?
We are actively expanding coverage in rural areas. If a provider isn’t available in your location, you can request one and we’ll notify you when matched.
What if I need urgent care?

For urgent cases, use our Ambulance OnDemand feature or call our hotline. We prioritize emergency requests instantly.

💼 For Healthcare Professionals

How do I join OnLocum as a professional?

Download the OnLocum for Professionals app, sign up, upload your credentials, and complete verification to start receiving job offers.

Do I choose when and where to work?

Yes. You set your availability, preferred locations, and service types. Work full-time or part-time—it’s fully flexible.

How do I build my reputation on the platform?

Show up, deliver quality care, and follow best practices. Your reputation score grows with every successful shift or HBC visit.

How fast do I get paid?
Payouts for professionals in the basic access subscription are processed within 72 hours for completed and verified jobs. Premium providers may qualify for instant payouts depending on their reputation score.
What support do I get from OnLocum?
We offer professional growth tools, dispute resolution, real-time shift alerts, and direct support if issues arise.

Molestie at id integer venenatis, fermentum luctus. Ullamcorper vitae, ac morbi augue laoreet aenean sit faucibus scelerisque. Interdum risus sagittis faucibus ligula pharetra. Faucibus sed consectetur mattis nunc, feugiat.

🛒 For Merchants (Pharmacies & Medical Suppliers)

Who can sell on the OnLocum Merchant platform?
Any licensed pharmacy, clinic, or certified supplier can apply. We verify documentation before approval.
What kind of buyers can I expect?
Our network includes hospitals, professionals, and patients seeking reliable medical supplies, consumables, and medications.
How do I handle logistics and deliveries?
You can manage your own deliveries or plug into our delivery partner network for seamless order fulfillment.
Can I join even if the service hasn’t launched in my area yet?
Yes! Join the waitlist and we’ll notify you once we go live in your region.
How do payments work?
We offer secure, platform-managed payments. You get paid once deliveries are confirmed.
Get Started