Cookie Policy

1. What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our website or use our applications. They help us provide you with a better experience by remembering your preferences and understanding how you use our platform.

Similar technologies include web beacons, pixels, and local storage. Throughout this policy, we refer to all these technologies collectively as "cookies."

2. Types of Cookies We Use

We use the following categories of cookies:

• Essential Cookies: Required for the platform to function properly
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use our platform
• Marketing Cookies: Used to deliver relevant advertisements

3. Essential Cookies

These cookies are strictly necessary for our platform to work. Without them, you would not be able to navigate the site or use core features. Essential cookies include:

• Authentication Cookies: Keep you logged in securely during your session
• Security Cookies: Protect against fraud and unauthorized access
• Session Cookies: Maintain your state as you navigate between pages
• CSRF Tokens: Prevent cross-site request forgery attacks

You cannot opt out of essential cookies as they are fundamental to our service.

4. Analytics Cookies

We use analytics cookies to understand how visitors interact with our platform. This helps us improve our services and user experience.

4.1 Google Analytics

We use Google Analytics to collect anonymous information about how you use our website, including pages visited, time spent on pages, and referring websites. Google Analytics uses cookies to track this information.

4.2 Firebase Analytics

For our mobile applications, we use Firebase Analytics to track app usage, feature adoption, and performance metrics.

Analytics data is aggregated and anonymized. It does not identify you personally.

5. Marketing Cookies

Marketing cookies track your online activity to help advertisers deliver more relevant advertising. We may use:

• Facebook Pixel: Helps us measure the effectiveness of our Facebook advertising campaigns
• Google Ads: Enables remarketing and conversion tracking

You can opt out of marketing cookies through your browser settings or by using the advertising opt-out tools provided by these platforms.

6. Third-Party Cookies

Some cookies are set by third-party services that appear on our pages. These include:

• Payment Providers: Flutterwave and M-Pesa may set cookies during payment processing
• Map Services: Google Maps and Huawei Maps use cookies for location services
• Social Media: Share buttons may set cookies from Facebook, Twitter, and LinkedIn
• Customer Support: Our support widget may set cookies to improve service

We do not control these third-party cookies. Please refer to their respective privacy policies for more information.

7. Managing Cookies

You can control and manage cookies in several ways:

7.1 Browser Settings

Most browsers allow you to refuse cookies or delete existing cookies. The method varies by browser:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

7.2 Opt-Out Tools

You can opt out of analytics and marketing cookies using these tools:

• Google Analytics Opt-out
• Facebook Ad Settings
• Digital Advertising Alliance Opt-out

7.3 Impact of Disabling Cookies

If you disable cookies, some features of our platform may not work correctly. You may need to manually adjust some preferences each time you visit.

8. Policy Updates

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes:

• We will update the "Last Updated" date at the top
• For significant changes, we may notify you via email or in-app notification
• Continued use of our platform after changes constitutes acceptance

9. Contact Us

If you have questions about our use of cookies or this policy, please contact us: